| FSP GROUP AND SHOPFSP.COM STANDARD WARRANTY POLICY |
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| FOR MOST FSP MODELS, THE STANDARD WARRANTY PERIOD IS 1-YEAR, UNLESS OTHERWISE NOTED. PLEASE REVIEW "ADDITIONAL INFO" PORTION OF INDIVIDUAL ITEM TO CONFIRM STANDARD WARRANTY OFFER. |
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| FSP Group U.S.A. warrants its products free from manufacturing defects, in part and in whole, under the following terms and conditions: |
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Warranted products will be covered in parts and labor for a period of one (1) year, unless otherwise noted per product type, series, model number, model name, and/or manufacturer’s part number, from the date of purchase. FSP Group reserves the rights to provide replacement products in either new, refurbished or remanufactured products, matching or similar model depending on availability, in perfect working condition. Replacement products will be warranted for the remainder of the warranty period or for thirty (30) days from the date in which product was shipped in return, whichever is longer. |
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| It is highly recommended, but not necessary to register your FSP products to obtain warranty. In the event that warranty service is required, a Return Merchandise Authorization (RMA) number must be issued by FSP Group Service Center and proof of purchase such as a store receipt or invoice must be made available upon request by FSP Group Service Center. |
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The standard turn-around time for RMA service is 4-6 weeks from the date when the product is received in Shopfsp.com warehouse. The RMA number issued is valid for fifteen (15) business days from the date when it was issued. |
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PRODUCT RETURN POLICY AND PROCEDURES. All returns and services requests require a Shopfsp.com user's account and Return Merchandise Authorization (RMA) number, no exceptions. STANDARD RETURN POLICY: USERS WOULD HAVE A TOTAL OF 15 DAYS FROM THE ORIGINAL SHIPMENT DATE TO OBTAIN A VALID RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER FROM SHOPFSP.COM AND THEN SHIP THE PRODUCT BACK TO SHOPFSP.COM WAREHOUSE. YOUR RETURN SHIPMENT DOES NOT HAVE TO ARRIVE IN SHOPFSP.COM WAREHOUSE WITHIN 15 DAYS, BUT IT DOES HAVE TO BE IN THE POSSESSION OF THE SHIPPER (OR SHIPMENT IN TRANSIT) WITHIN THE 15 DAYS LIMIT. ALL RETURN SHIPMENT MUST HAVE A VALID RMA NUMBER CLEARLY LABEL ON THE OUTER SHIPPING CARTON, NO EXCEPTIONS. NO RETURN SHIPMENT WILL BE ACCEPTED WITHOUT A VALID RMA NUMBER. EXCEPT FOR VERIFIED DEFECTIVE PRODUCTS, YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES FOR RETURNS SENT TO THE SHOPFSP.COM WAREHOUSE. YOU ARE RESPONSIBLE FOR ALL RISK OF LOSS FOR PRODUCT BEING RETURNED, EITHER FOR PRODUCT SHIPMENT TO SHOPFSP.COM AND PRODUCT SHIPMENT FROM SHOPFSP.COM TO YOU. PLEASE KEEP A COPY OF ALL SHIPMENT RECEIPTS AND IT IS YOUR RESPONSIBILITY TO CONTACT THE SHIPPER (SHIPPING CARRIER) FOR ANY PROOF OF SHIPMENT REQUIRED OR ANY SHIPMENT INSURANCE CLAIM PURPOSES. All PRODUCTS ARE SUBJECT TO A 15% RESTOCKING FEE IF RETUNED IN LESS THAN FACTORY-NEW CONDITION, HEREIN DESCRIBES AS ORIGINAL FACTORY SEALED BOX (NOT OPEN), ORIGINAL INTACT UPC BARCODE, ALL ORIGINAL ACCESSORIES ARE INCLUDED, ARE ALL ORIGINAL PRODUCT DOCUMENTS ARE INCLUDED. UPON ACCEPTANCE OF THE QUALIFIED RETURNED PRODUCT IN LIKE NEW CONDITION WITH STRICT CONFORMANCE TO THE BASIC CRITERIA AND RETURNS POLICY, THE PURCHASE PRICE WILL BE CREDITED TO THE CREDIT CARD USED FOR THE ORIGINAL PRUCHASE. PLEASE ALL UP TO 15 DAYS FROM SHIPMENT FOR YOUR RETURN TO ARRIVE AT SHOPFSP.COM WAREHOUSE. YOUR RETURN WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS, EXCLUDING SATURDAYS, SUNDAYS AND HOLIDAYS, FROM DATE OF RETURN PRODUCT RECEIPT. |
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| For required product return criteria, please follow these return instructions carefully, | | | 1. | Please include ALL original manufacturer's product packaging and materials, with original UPC barcode intact, no exceptions. | | 2. | Please include ALL original manufacturer's product accessories (cables, software disks, carrying case, output tips...etc.) and documentations (manuals, warranty | registration cards...etc.) | | 3. | A valid Shopfsp.com Customer Service issued RMA (Return Merchandise Authorization) number. | | 4. | All returns must be packaged with an outer protective shipping carton, and issued RMA number must be clearly written on the top of the shipping carton. All of these criteria are absolutely required, with no exceptions. Any invalid or unauthorized returns will be refused and returned to you at your cost. For further information, please contact info@shopfsp.com |
| | For product return procedures, please follow these basic steps, | | | 1. | Please review Shopfsp.com RETURN POLICY carefully. Then log into your Shopfsp.com User's Account (My Account). | | 2. | Then from your Account Profile, access to your recent order containing the product(s) that you want to return. | | 3. | From the Order Detail menu, click on the "Customer Service" link. | | 4. | A message menu will pop-up, showing your Order Number on the subject line, allowing you to compose a message to Shopfsp.com Customer Service. Simply state your intention and the reason(s) for return, a trained Shopfsp.com Customer Service Representative will promptly reply your message within 48 hours to guide you through the rest of the way, as well as issuing a RMA (Return Merchandise Authorization) number (REQUIRED). |
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FSP Group U.S.A. warranty is non-transferable. This warranty can only be claim by the original consumer purchaser. All transactions must be taken place through authorized FSP Group U.S.A. resellers, retailers, online e-tailers (including Shopfsp.com, a FSP Group Direct website) and distributors, no exceptions. |
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FSP Group U.S.A. does NOT warrant any product that its original quality check and serial number label/marking has been defaced, modified, or removed. FSP Group U.S.A. does NOT warrant any product damage, deterioration or malfunction resulting from physical damage, abuse, misuse, neglect, accident, fire, water, lightning or other acts of nature. FSP Group U.S.A. does NOT warrant any product, personal, commercial or industrial, unauthorized use such as modification, failure to properly follow instructions included with the product, shipment damages, repair or attempted repair by anyone other than FSP Group Service Center. |
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FSP Group U.S.A. obligates and liable under this warranty only limited to the repair or replacement of a defective product at our own discretions. FSP Group U.S.A. shall NOT be obligates and liable to any incidental or consequential damage including but not limited to damages resulting from interruption of service, delay, and loss of business. |
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If repair is required, FSP Group U.S.A. reserves the right to perform such repair in accordance to FSP Group Service Center standards. For out-of-warranty products, a service and parts charge will apply. Please contact FSP Group Service Center at 909-606-0960. FSP Group Service Center will provide a repair estimate; include service and parts, per customer approval, prior to perform any repair. |
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| Contacting FSP Group Service Center for technical support, warranty and out-of-warranty service, FSP Group Service Center 14284 Albers Way, Chino, CA 91710 Telephone: 909-606-0960, Monday through Friday, 8:30 a.m. to 5:30 p.m. Pacific Time. Online: www.fspgroupusa.com |
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| IF PRODUCT IS PURCHASED THROUGH SHOPFSP.COM, PLEASE CONTACT SHOPFSP.COM CUSTOMER SERVICE FOR TECHNICAL SUPPORT, WARRANTY AND OUT-OF-WARRANTY SERVICES AT info@shopfsp.com SHOPFSP.COM CUSTOMERS WHO ARE RETURNING PRODUCTS OR WOULD LIKE TO OBTAIN WARRANTY SERVICE, A "USER ACCOUNT" SETUP IS REQUIRED. FROM YOUR USER ACCOUNT, ACCESS TO ORDER HISTORY OF THE PRODUCT(S) THAT YOU ARE RETURNING, FROM THIS MENU,CLICK ON THE "CUSTOMER SERVICE" BUTTON TO CONTACT SHOPFSP.COM CUSTOMER SERVICE. A SHOPFSP.COM REPRESENTATIVE WILL PROMPTLY REPLY YOUR REQUEST. A RMA NUMBER IS REQUIRED FOR ANY PRODUCT RETURNING TO SHOPFSP.COM The standard turn-around time for RMA service is 4-6 weeks from the date when the product is received in Shopfsp.com warehouse. The RMA number issued is valid for fifteen (15) business days from the date when it was issued. |
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| FSP GROUP AND SHOPFSP.COM EXTENDED WARRANTY OFFERS AND POLICY |
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| 3-YEAR EXTENDED PRIORITY WARRANTY WITH POWER-SWAP |
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| EXTENDING FULL STANDARD WARRANTY COVERAGE & BENEFITS FOR THREE (3) MORE YEARS FROM ORIGINAL DATE OF PURCHASE. UPGRADE ALL OF FULL STANDARD WARRANTY COVERAGE BENEFITS TO EXTENDED PRIORITY WARRANTY AND POWER-SWAP SERVICE. YOU CAN CHOOSE SERVICE OPTIONS FROM THE EXTENDED PRIORITY WARRANTY WITH POWER-SWAP: |
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| PRIORTIY IN DIAGNOSTICS, REPAIR OR REPLACE AND SHIP WITHIN 5 WORKING DAYS FROM THE DATE OF RECEIPT. |
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| OR SAME DAY SHIPPING POWER-SWAP OF EQUAL OR BETTER FROM THE DATE OF RECEIPT. FREE STANDARD SHIPPING. |
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| NOTE: SAME DAY SHIPPING POWER-SWAP OF EQUAL OR BETTER FROM THE DATE OF SERVICE REQUESTED. CREDIT CARD AUTHORIZATION IS REQUIRED. SHIPPING CHARGE APPLY. |
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| 2-YEAR EXTENDED PRIORITY WARRANTY |
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| EXTENDING FULL STANDARD WARRANTY COVERAGE & BENEFITS FOR TWO (2) MORE YEARS FROM ORIGINAL DATE OF PURCHASE. UPGRADE ALL OF FULL STANDARD WARRANTY COVERAGE BENEFITS TO EXTENDED PRIORITY WARRANTY. |
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EXTENDED PRIORITY WARRANTY:
PRIORTIY IN DIAGNOSTICS, REPAIR OR REPLACE AND SHIP WITHIN 5 WORKING DAYS FROM THE DATE OF RECEIPT. |
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| 3-YEAR EXTENDED STANDARD WARRANTY |
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| EXTENDING FULL STANDARD WARRANTY COVERAGE & BENEFITS FOR THREE (3) MORE YEARS FROM ORIGINAL DATE OF PURCHASE. STANDARD WARRANTY POLICY APPLY. |
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| 1-YEAR EXTENDED STANDARD WARRANTY |
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| EXTENDING FULL STANDARD WARRANTY COVERAGE & BENEFITS FOR ONE (1) MORE YEAR FROM ORIGINAL DATE OF PURCHASE. STANDARD WARRANTY POLICY APPLY. |
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