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FSP & EVENTS

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FAQ

Frequently Asked Questions - Customer Service

Q-

How does Shopfsp.com calculate Refund | Store Credit with a 15% re-storcking fee?

A-

The 15% re-stocking fee applies to the price of the goods ONLY. The 15% does NOT applies to all other prices nor cost, such as shipping cost, tax, services...etc. For example, goods=$10, shipping=$5, total invoice cost=$15, a user's refund with 15% re-stocking fee would be $8.50 The re-stocking fee ONLY applies to the $10 cost of goods. Remember, Shipping carrier (not Shopfsp.com) collects the shipping service regardless. Users are always responsible for all shipping cost.

Q-

How does Shopfsp.com calculate Refund | Store Credit?

A-

General, a full refund would be total invoice cost less shipping cost. For example, goods=$10, shipping=$5, total invoice cost=$15, a user's full refund would be $10. Shipping carrier (not Shopfsp.com) collects the shipping service regardless.

Q-

Does Shopfsp.com accept order cancellation request?

A-

No. For security and procedural purposes, Shopfsp.com automated processing system and warehouse security management does NOT allow order processing modifications. However, Shopfsp.com does allow the return of product within 15 days from the date of the shipment for a refund, WITHOUT any restocking fee. Users are always responsible for all shipping cost.

Q-

Payment Method?

A-

Shopfsp.com accepts all major credit cards. If you have an existing Paypal account, Shopfsp.com also accepts paypal payments.

Q-

When would my credit card be charged?

A-

Shopfsp.com will charged the check-out total amount on the day when the order is being shipped.

Q-

What is the approximate shipping time after I've submitted my order?

A-

As part of the total commitment to customer service, shopfsp.com guarantees all stocked orders will be processed and shipped within 48 hours.

Q-

What is the standard shipping method used?

A-

Shopfsp.com uses UPS system as the standard (default) shipping method unless otherwise preferred designated by our customers.

Q-

How can I track my order status?

A-

In order to instantly track your order status 24/7, shopfsp.com highly recommended an user account to be setup prior to any purchases. Otherwise, please email your order name and number to info@shopfsp.com An Shopfsp.com Customer Service Representative will be contacting you within 24 hours.

Q-

Installation instructions and assistance?

A-

Yes, many of the products come with an thorough installation manuals or instructions. However, if necessary, a Shopfsp.com Tech Support Representative will be more than happy to guide you through the installation process via telephone or email.

Q-

Does the power supply unit includes an AC Power Cord?

A-

Yes, all items that requires an AC Power Cord will be including an AC Power Cord, unless otherwise noted on the item or those items that does not required an AC Power Cord to operate, such as USB Power products.

Q-

How do I return my product?

A-

Please follow these basic steps,
1.	Please review Shopfsp.com RETURN POLICY carefully.
2.	Then log into your Shopfsp.com User's Account (My Account).
3.	Please click on "My Account" on the right hand side of the blue bar to view your previous orders.
4.	The page "Previous Orders" will then pop up, showing all the items that you have purchased previously from Shopfsp.com.
5.	Please then select the tem that you want to return and click on the "view" button next to it.
6.	Then you will see the Order Information page showing the order number on the top for the item that you have selected on step 5.
7.	On the Order Information page, scroll down the page and then click on the "Return" button under payment method
8.	After clicking on the "Return" button, a new window titled "Return Authorization Request form" should pop out. Please fill in the RMA form completely, and state your reason(s) for return.
9.	After completing the form, click "send" to submit.
10.	A trained Shopfsp.com Customer Service Representative will promptly reply your message within 48 hours to guide you through the rest of the way, as well as issuing a RMA (Return Merchandise Authorization) number (REQUIRED).

Q-

What are the basic returns criteria?

A-

Please follow these return instructions carefully,
1.	Please include ALL original manufacturer's product packaging and materials, with original UPC barcode intact, no exceptions.
2.	Please include ALL original manufacturer's product accessories (cables, software disks, carrying case, output tips...etc.) and documentations (manuals, warranty \| registration cards...etc.)
3.	A valid Shopfsp.com Customer Service issued RMA (Return Merchandise Authorization) number.
4.	All returns must be packaged with an outer protective shipping carton, and issued RMA number must be clearly written on the top of the shipping carton. All of these criteria are absolutely required, with no exceptions. Any invalid or unauthorized returns will be refused and returned to you at your cost. For further information, please contact info@shopfsp.com

Frequently Asked Questions - Shopping Cart Support Service

Q-

My credit card was declined during checkout, what should I do?

A-

If you are unable to place an order using your credit card, please make sure:

(1) Your Billing Address matches EXACTLY the address that is on your credit card statement.
(2) Make sure your CVV security code is correct. This is the 3 digit code on the signature panel (back side) of your Visa/MC/Discover card.

If the problem persists, please empty your shopping cart and log out from your account. Then log back into your account and repeat step 1 & 2 above.

Please feel free to call us at 1-909-606-0960 or Toll Free: 1-877-606-0960 if you need further assistance.

Frequently Asked Questions - Technical Support

Q-

My system would not turn on? How can I know if the Power Supply is bad?

A-

Please follow these basic diagnostic steps,
1.	Turn off power supply's switch (if any), unplug/disconnect AC Power Cord from the wall.
2.	Plug/connect a different electronic object or device to the same wall outlet to ensure power are available, such as a lamp, vacuum machine, CD Player...etc.
3.	Once power availability is determined, plug/connect the power supply AC power cord and turn on the power switch (if any).
4.	Turn on your system normally, if you heard the fan system running continuously, chances are your power supply is good. Otherwise, your first priority is to contact the system manufacturer immediately if the system is purchased pre-assembled. If you've custom built the system by individual components, please contact the power supply manufacturer. For FSP Group, please contact info@fspgroupusa.com

Q-

When replacing my bad power supply, do I necessary must find the exact same make, model, output and perhaps even the same serial number?

A-

In most cases, not necessary, except for customized OEM systems such as the Dell systems. In most cases, a Desktop PC system uses an Intel standardized ATX form factor power conversion requirement, and are widely available on the market.